Redefining HR: Embracing User-Centered Design

This chapter explores user-centered design in human resources, emphasizing the need for organizations to empathize with diverse employee needs, especially post-pandemic. It discusses the author's insights and research reflected in the book 'Redefining HR,' showcasing innovative practices from companies like Spotify and the shift from traditional HR models to more agile, inclusive frameworks. The conversation highlights the evolving HR landscape and the importance of continuous adaptation to meet the changing dynamics of organizational culture and employee experience.