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100 examples of good service design for non-designers / Daniele Catalanotto / Episode #137

Service Design Show

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What Are the Key Ingredients in an Inner Service?

i think if you wrote a book like that, or you did kand of dispinteres work, it would look very different than mine. For mine, i'm looking for the small stuff i can hot like the very small, tiny, simple things that people can implement to day. And i get this joy of finding this little thing that i know i could give to a butcher, to a doccer, to some one who isn't a service designer,. and tell him, hey, you could do this to day, and it will bring a little bit of joy to your customers., he says.

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