Emerging Trends for the Next Five Years?

Marker: I think the more modern approach to, in addition to all the hygiene metrics or the table stakes, which are obviously like the quality of your code and the number of incidents, etc., the quality of service objectives and so forth. We started to look at client side, the client facing metrics, your client expectations, your service level expectations from a client perspective, and then how that translates into improvements of business KPIs. And that has been increasingly the central strategy with regards to how we manage performance.