
Digital Transformation Is Not Enough: Fear, Passion, and the Future of Business đĄ (w/ John Hagel)
The DEX Show: A Show for IT Change Makers
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Reimagining Digital Adoption: Empowering Employees for Transformation
This chapter explores the significance of reimagining processes through digital adoption rather than just enhancing existing tools. It highlights a case study of a clinical laboratory company's innovative strategies to reduce customer churn by empowering employees and fostering collaboration with IT.
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