9min chapter

Today, Explained cover image

Many unhappy returns

Today, Explained

CHAPTER

Inside the Return Warehouse

This chapter explores the intricate processes involved in handling returned goods at a large facility near Allentown, Pennsylvania, focusing on both the logistics and the challenges of high return rates in retail. It also highlights the humor and unexpected stories that arise during inspections of returned clothing items, revealing the complexities of resale and liquidation in the industry.

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