This chapter examines the role of AI in enhancing customer service, comparing experiences with chatbots and human agents. It highlights both the efficiency of AI in resolving simple issues and its limitations with complex problems, supported by statistical insights from industry leaders.
Imagine calling the customer service and being greeted by a friendly, intelligent assistant who understands your needs instantly. No more endless waiting on the line listening to frustrating hold music—just seamless, efficient service. Actually, the roles of AI in customer service are much more diverse! From chatbots to voice assistants, and even to innovative voice modulations, let's take a look at whether AI can transform how businesses interact with customers, and the possible challenges ahead. On the show: Niu Honglin, Laiming & Steve Hatherly.