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Leading with Kindness: Insights from Jamelia Hand

Negotiate Anything

00:00

Blending Empathy and Strategic Thinking in Leadership

The speakers discuss the importance of blending empathy and strategic thinking in leadership, highlighting the need for guiding principles and a balanced approach. They emphasize the pitfalls of overly kind leaders who avoid difficult conversations, leading to unresolved conflicts and misalignment. The chapter stresses the importance of understanding the business side of helping people while maintaining the quality of services.

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