Radar - by nexxworks: TEMU’s Meteoric Rise, AI’s Energy Crisis, and Customer Experience Innovation
Radar - by nexxworks
The Perverse Appeal of Terrible Customer Service
This chapter shares a humorous story about a haunted hotel in Chengdu, where frightened employees seek extra pay, and connects it to a restaurant in Belgium known for its awful service reminiscent of Basil Fawlty. The hosts explore the unconventional marketing idea that embracing poor customer service can actually enhance popularity and leave a lasting impression.
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