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119. How to Create the Best Client Experience

Mastering Coaching Skills

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Then I Got a Shirt and I Can't Get It On.

"I spent hundreds of dollars on them and in my mind, I'm not going to be able to return it," she says. "If the clothes hadn't been way too small, that probably wouldn't have even happened,. Like I'm sure that they just ripped right off." She returns everything except for a tiny piece of paper tag which warns her against taking it off or there will be no money back.

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