22. UX, Big Data, and Artificial Intelligence (feat. Kenya Oduor, Ph.D., founder of Lean Geeks)
NN/g UX Podcast
Service Creation
It seems like there's more intentionality around product and service creation. We used to focus more on inter face elements, or how do you design the perfect widget? Now many firms have started thinking about their products as services. And so when we think about one's xperience with things, sometimes when you have some one come back and tell you they had a really great experience,. it goes beyond just the inner face.
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