How to Delay a Customer's Experience

Clients are what you call someone in the service industry. It's a service relationship. Customers by products, services suck. So basically, how do we make sure Lucas is the best experience ever, delight him? That's what Darmesh loves saying. We delay him. I love that our clients now are essentially teaching us what to do. And guess what? We can go to Darmesh. Dude, it's so fucking beautiful. They're building the company just like a couple years behind all the people we're working for. All of them also happen to be VCs. And they are all totally plug into what we're doing. "I haven't even hit up anyone