Bob Moesta, President At The Re-Wired Group
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Importance of Understanding the Reality of Subscription Businesses
"I just think the reality is that we have to realize that sometimes a subscription model is not the right thing," he says. "You really need to look at the value that the consumer is, the progress they're trying to make and the value you bring to that progress"
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