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2min chapter
E93: Why Do Most VC’s Underperform?
How I Invest with David Weisburd
The Essential Role of Customer Success in Sustainable Growth
This chapter explores the vital importance of customer success in the tech industry, likening it to a hockey goalie who is rarely acknowledged until failures occur. It emphasizes the need for retention strategies over mere customer acquisition for sustainable growth in subscription-based models.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode