The Cost of Quality

Everything that a company does to produce a product is a cost. Everyone in business understands that, but if you can say you will make more than this cost you, then people are perfectly happy to spend as much money as you want on that. We did an exercise recently with one of our clients and what we did was pretty much slice and dice the data of what exactly they had. The cost of a defect in production is close to about $12,000 but the cost of the same defect, if you actually discover it in testing, is close to $145.