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The Nordstrom Way: Embracing change in customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
The Central Role of Customer Experience in Modern Service
This chapter emphasizes the crucial role of customer experience in Nordstrom's service approach, urging companies to prioritize customer-centric operations. It advocates for a universal customer service mindset across all departments, highlighting that everyone in an organization contributes to delivering exceptional service.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode