Delta CEO Ed Bastian: Technology is second only to our people. We spend well over a billion dollars a year in technology, both in capital and operating costs. "You can't let the technology get ahead of you," he says. He also shares leadership insights about pursuing technology that truly fits your business plan.
With deserted airports, vaccine and mask mandates, and pandemic-prompted staff departures behind it, Delta Air Lines is once again soaring, recently sharing $563 million in profits with its employees. CEO Ed Bastian, in his third appearance on Rapid Response, talks about capitalizing on the big decisions made amid Covid darkness — from airport renovations to investing in free Wifi — and the opportunities and challenges of adding 25,000 new employees over the past year. Sharing insights on managing tumultuous shifts, as well as his evolving perspective on topics from wellness to business travel, Ed reveals the secrets to first class leadership, including the importance of a good night’s sleep.
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