This week on StrictlyVC Download, Mayfield managing partner Navin Chaddha joins Connie Loizos at our event in Menlo Park to break down why the $5 trillion services sector is ready for AI disruption. Navin, an early investor in Lyft, Poshmark, and HashiCorp, explains why the next wave of winners in this space will combine human and AI teammates to deliver outcome-based services with software-like margins. They dive into why legacy firms like Accenture and McKinsey are vulnerable, what makes a true “AI teammate,” and how startups can serve the 100 million businesses priced out of traditional professional services.
Chapters:
00:00 - Introduction
02:05 - Why AI will transform the $5 trillion services industry
05:09 - Lessons from offshoring and the path to AI-powered services
09:22 - The rise of outcome-based pricing and AI margins
10:48 - Backing Groove: A case study in AI-driven security
13:06 - The innovator's dilemma for Accenture and McKinsey
15:52 - Silicon Valley’s marketing problem around job displacement
18:22 - Long-term optimism vs. short-term pain
20:54 - AI valuations, the market disconnect, and FOMO is for sheep
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