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S4 Ep.03 Casey Winters - Design, Growth & Evolution of Product Organizations

Boundaryless Conversations Podcast

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Building a Brand Key in Product Development

At Pinterest, our call to action was pin it. And that meant that you saved it to your board. That analogy did not work so well outside the United States. So as we're doing user research, we saw that a lot of people were in saving things because they didn't know what that button meant. They thought it might just be the logo. We wanted to change it to the local word for save. But again, it's like, if we're not even giving the chance to build a relationship with our customers due to a comprehension issue, these brand terms are not doing us any good.

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