Discussing the Book "Unreasonable Hospitality" for Hotels | with Neil Foster
GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology
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The Essence of Unreasonable Hospitality and Its Impact
This chapter explores the core values of unreasonable hospitality, focusing on team dynamics and relationships within the customer service sphere. Through the story of loyal patron Harold Cross, it illustrates how good hospitality creates a cycle of positive interactions that resonate within the community.
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