How to Navigate an Awkward Conversation With Clients

I don't want my practice management system to be my video conferencing system, but I do want to have a way that I can pull that information in because it's a huge part of all the ways that we interact with clients. "This is just in my mind a fundamentally better way of getting that done," he says. Do you have any best practices for how to navigate what's maybe a little bit of an awkward conversation with clients? Share your stories at CNN iReport.