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Navigating Identity Management in Emergency Services
This chapter explores the challenges of implementing identity management and communication tools for first responders, focusing on the competition between Mattermost and Microsoft Teams. It also examines the complexities involved in migrating to SharePoint Online, managing an email server, and the pitfalls of using email as a stable form of identity. The discussion further highlights future enhancements aimed at improving system performance and user experience through advanced configurations and interface upgrades.