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14min chapter
E282 | Navigating Early-Stage Growth: Churn, Retention, & Customer Success at Pylon
CHURN FM
Building Pylon: Insights from a B2B Startup Journey
This chapter explores the founders' journey in launching Pylon, a B2B customer support platform, and the motivations behind their business model. Key topics include identifying post-pandemic opportunities, the role of adaptability and customer feedback in product development, and strategies for customer retention. The discussion also covers the innovative involvement of engineers in customer support and the challenges faced by startups in maintaining customer trust and engagement.
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