Building the IRS UX Team and Its Mission

April Harding, former IRS director of user experience services, discusses her proposed agency modernization plan and the future of IRS digital products. 

For more coverage, read the following in Tax Notes:

• Shutdown Uncertainty Adds to Difficult Year for IRS Employees
• Direct File Derailed by Dissension, Not Performance, Werfel Says
• What's Next for the IRS? Another Overhaul?

Follow us on X:

• David Stewart: @TaxStew
• Tax Notes: @TaxNotes

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Credits
Host: David D. Stewart
Executive Producers: Jeanne Rauch-Zender, Paige Jones
Producers: Jordan Parrish, Peyton Rhodes
Audio Engineers: Jordan Parrish, Peyton Rhodes