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How OPower Uses Behavioral Science & AI to Reduce Energy Demand

Climate Rising

CHAPTER

How Opower Is Changing the Way Utilities Serve Customers

Opower is using more and more of the small touch points that utilities have with their customers to influence beneficial actions. The goal is to get as many customers through that entire journey, taking multiple actions in order to get them on a long term path. With more devices connected at the edge of the grid, it gets more complex from the consumer side. And with more renewables coming online on the supply side of the grid,. that gets more complex as well. But I think we're solving all these problems or part of the future for utility clients.

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