The impossible dream of good workplace software
Decoder with Nilay Patel
The Slack Dilemma: Communication Evolution
This chapter explores the evolution and challenges faced by workplace software, with a focus on Slack's transformation from an intended communication tool to an inefficient email substitute. It examines the impact of design choices and user habits on effective software utilization and highlights the complexities of onboarding new employees. The conversation also addresses the challenges of switching between applications and the need for intuitive solutions to enhance productivity in a crowded digital landscape.
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