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Exploring design systems for services / Dan Mall / Episode #116

Service Design Show

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How to Start a Design System for Your Restaurant

A lot of brands do market themselves on their consistency, whether you agree with them or not. Tenet is that when people know what they can expect from you, then you're in a really good place. So I'm going to start with digital and we'll go to kind of a non-digital example after that. Don't worry about making the thing first, let it be emergent. Instead, see how are actually treating customers and then write an employee handbook.

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