The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch cover image

20Sales: How Snowflake Built a Sales Machine | Why You Have to Hire a CRO Pre-Product | Why Most Sales Reps Do Not Perform | Why Hiring Panels are BS in Interviews | Why Remote Sales Reps Do Not Care About Their Development with Chad Peets

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

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Navigating Customer Success and Sales Dynamics

This chapter explores the intricate relationship between sales teams and customer success representatives, advocating for collaboration beyond deal closure. It discusses the pitfalls founders face in maintaining this partnership and the importance of aligning incentives with customer journey outcomes. Additionally, the chapter addresses the nuances of hiring practices in sales organizations and the impact of leadership changes on team cohesion and performance.

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