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The Importance of a Challenger Mindset

Banking Transformed with Jim Marous

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Are You Customercentric or Customer Obsessed?

The finte companies tend to be all about the customer. There's just no wavering on that, there's no time where you think that what they're looking for is efficiencies as opposed to affecting us. How important is it to be truly relentless in the desire to serve the customer with a sense of urgency and epathy out there now that we're coming out of the pandemic? "I think it's incredibly important, because it the customer will never lead you astray," he says.

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