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[Webinar] The Importance of Storytelling in Continuous Improvement (Paul Critchley, Presenter)

KaiNexus: Continuous Improvement, Leadership, and More

00:00

Lean and Customer Satisfaction

i like to start a little bit too by telling you a story. Because, again, sometimes data isn't enough. So i want to talk about the stor of ignas samelwis. A and he actually got a job in a vienna hospital in 18 forty seven. But 20, almost 25 years before he shows up. For 20 plus years, this is happening. And if they are believers and they know we care about them genuinely, they will take care of all the rest of the business that, you know, we we put caps and metricks up for.

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