Standard Deviations with Dr. Daniel Crosby cover image

Heather Fortner - The Future of Financial Advising: Building a Human-First RIA Firm

Standard Deviations with Dr. Daniel Crosby

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How to Empower Your Competition to Retain Clients

"I had, I had sinned on my give, my involuntary give right before," he said. "And it hurt." He continued: "Here's what we're going to do with this next question. We're going to empower your competition, your client". His firm has a 97% client retention rate - well above the industry average.

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