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What Customer Service Should Mean for a City

The Strong Towns Podcast

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We Are Missing Something Dramatic

The idea that we look at the people in our city as customers and not as, I mean, if we want to make it business terms, not as investors or stakeholders in the community. They're essentially shareholders of a corporation known as, in my case, the city of Brainerd. We are missing something dramatic. There been some developments in the lawsuit this summer. If you're interested, strongcans.org slash support reform.

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