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14min chapter
New Orleans Bourbon Street Attack, Cybertruck Explosion, Whitney Cummings ROASTS CNN | PBD Podcast | Ep. 527
PBD Podcast
Outsourcing: The Cost of Customer Service
This chapter explores the intricacies of customer service call centers, particularly focusing on outsourcing by major companies like AT&T and Verizon. It highlights the disparities in labor costs between the U.S. and other countries, examining the economic implications for both employees and consumers. The discussion also delves into the broader effects of immigration policy and trade on American job retention and economic sustainability.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode