You write in the book, impact players don't see problems as distractions from their job. One of the invitations you make is to really consider something you call upward ampathy. And was wondering if you could say a bit more about what upward ampathy is and how does it help in learning the game? Well, i've been teaching leaders for more than a decade how to empathize with what's going on with their staff, right? A little bit of upward ampathy goes a long way. So if you to do your best work, you couldn' sit around and say, whill, i'm waiting for my boss to discover me.

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