We all know the saying and the truth of how much we judge a book by its cover. I feel it is a dramatic metaphor for much of humanity. And I don’t minimize it either. I feel it’s our responsibility to address our “book covers.” I feel we are in a culture that gives a lot of attention to physical aesthetics. Whether it’s how we look or the car we drive or the phone we have and clothes we wear and on and on. But I amaze myself with what seems a stark lack of attention to what’s behind the physical accouterments. A big one is how we talk. How we communicate. My guest is communication expert, Michael Chad Hoeppner. Michael is an adjunct professor at Columbia Business School and the CEO and president of GK Training, a firm dedicated to giving individuals and organizations better communication skills. He is a speaking coach to…a long list of incredibly impressive people and organizations. Michael is alone a leader among a growing chorus of voices identifying the link between the physical aspects of spoken communication and broader issues of health and wellness. He has a new book titled, Don’t Say Um: How to Communicate Effectively to Live a Better Life. But as you’ll hear, the title is a bit tongue in cheek. The concepts we discuss go far deeper than our cultural propensity to say, “um, er, like, and you know.” How we speak often gets us judged, for better or worse, much more than what we speak. But we don’t get it. We are intent on what we are saying and talking about and miss how we are delivering it. But how we are communicating really does bely who we are. Using filler words and not addressing our body language doesn’t just make us sound dumb, it honestly questions what level of personal security and confidence we actually have.

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