The Importance of Domain Expertise in User Research

" domain expertise is a hindrance," says Lisa Kuchins. "It was assumed that domain experience, having worked with a similar thing before, was more important than the capability of the actual researcher", she adds. It made me think about how new people coming into the mix question stuff and they wonder, well why is it like that? And immediately someone says, well it just has to be that way because of that and that and they just dismiss it."