15min chapter

Decoder with Nilay Patel cover image

Mailchimp CEO Rania Succar on culture, acquisitions, and how big 'small business' really is

Decoder with Nilay Patel

CHAPTER

Challenges of Content Moderation in MailChimp

The chapter explores how MailChimp handles the influx of AI-generated junk and fraudulent content, emphasizing the importance of filtering services by tech giants like Google. It discusses MailChimp's acceptable use policy to maintain high deliverability rates and the use of technology to make precise decisions in filtering out problematic customers.

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