EP 153 | Aggelos Mouzakitis (Glofox) - Taking a more human approach to diagnosing churn and retention.
CHURN FM
00:00
Consolation Experience Design - What Can You Do About It?
The best thing you can get out of a churn user is fitback. You have to understand the full journey and life cycle of the s understanding the different paint points at each point in time, the modivations. And bringing it all together really gives you like, a clear picture and to like who these people are, what they 're trying to achieve. It's always better if you create processes internal that bring these data automatically to you.
Transcript
Play full episode
