Intro

This chapter examines the differences between discounts and rebates, emphasizing the strategic role of rebates in customer behavior and business decisions. It also discusses the challenges of rebate management in B2B contexts and the role of technology in optimizing rebate strategies.

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Nick Rose, CFO of Enable, joins CJ to discuss one of the most overlooked yet powerful levers for growth, trust, and alignment in B2B commerce: rebates. They talk about how rebates are often dismissed as accounting clean-up or mistaken for discounts, but they are actually critical pricing incentives that foster long-term relationships. Nick describes how he first came to Enable as a customer and how it helped him uncover more than $7 million in missed rebates. He breaks down how rebates differ from discounts, how they can exceed net profit, and why manual rebate systems are so complex and inaccurate. Nick also explains how Enable is building a new SaaS category, and the importance of becoming a business’s top three priority as a SaaS platform.

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@cjgustafson222 (CJ)

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TIMESTAMPS:

(00:00) Preview and Intro

(02:18) Sponsor – Subscript | Rippling Spend | Vanta | Tropic

(07:22) From Geography Major to CFO

(10:44) How Nick Became an Enable Customer

(13:45) $7–8 Million in Missed Rebates

(17:01) Sponsor – MUFG | NetSuite | Planful

(20:27) Complexity in Manual Rebate Systems

(21:45) What Is a Rebate?