EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention
CHURN FM
00:00
Custom or Behavior Is More Leverageable Than You Think
Gregg might: I wish i'dd known that custom or behavior is more leverageable than i thought. He says customers actually want to be led, and they assume we're going to share our expertse with them so they can be good too. Andrew michael: If you find something that's true, almost certainly you're not the only person who's found it right,. And i don't think that's what's happening.
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