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The Importance of Patient Confidence
James, a young man with suicidal thoughts, was given the same priority level, level four as someone who had complained of a toothache. The nurse also noted that James had said he felt suicidal. Rather than keeping James there in a safe place and talking him through his concerns or calling me on duty psychiatric registrar, he was transferred to an A&E at a hospital next door. Two hours after James left that A&E department, he walked into another doctor surgery near his house in Jesman, Newcastle. He filled out a new patient registration form and saw a doctor who states that James never mentioned his earlier visit to the walk-in center or A&E. It turned out