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S4 E1: Rare Beauty’s Brilliance/Aesop is for the Rich/Improving the Checkout Process
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The Future of SaaS
A lot of these SaaS companies that exist, especially the ones that charge based on order volume or just charge in an outrageous manner with the future of like chat GPT. I think that there should be a race to the bottom with a lot of these software providers. So far, switching costs have been high. But if you make those switching costs really low, like San Lane is trying to do with Clavio, I can see that happening very easily. Can you tell me if you have any tips at checkout as well, which I've realized doing customer service for a decade in e-commerce?
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