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How to Reconcile Client Value With Client Value
I think part of being a planner is looking at what is the current reality of how we are running our business. Where I've gotten in trouble is, oh, the clients would like that. And then creating this whole process to deliver them like a really long tax return review email that no one ever read or commented on. There's danger in saying, well, if clients haven't asked me for it, it's not worthwhile providing. Because part of what they're hiring us for is that we know more than they do about what's necessary.