Evolving Communications: Gmail and Twitter's New Directions

This chapter explores Gmail's transformation into a multifaceted communication tool, integrating calling features and various messaging platforms while addressing user concerns about notifications. It also discusses Twitter's introduction of Communities, which aims to enhance user engagement amidst its historical challenges, along with a marketing shift that showcases new features for better visibility. Additionally, the speakers examine the implications of Microsoft's rebranding efforts and ongoing user experience issues within its ecosystem.