What's the Deeper Meaning Beyond That?

You need to be able to talk as if you were them. The emales in the call centre are totally different when you can talk like you're the prospect. It is a whole different world when you understand not just their pains and their problems, but you understand their day to day and what excites them. And so even beyond that i'm asking about conversations with customers,. I want to understand that they want to have one on one conversations with me right? They want to know why did you start using us? An? What are we helping you with? What os the day to day?I think that's the really glosset over part of the customary interview. In any given day