AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
13min chapter
Support is a Feature
REWORK
Empowering Customer Support Teams
This chapter emphasizes the critical role of self-management and sound judgment within customer support teams, advocating for independent handling of customer interactions. It highlights the balance between speed and quality in responses, the significance of authentic communication, and the limitations of AI in providing personalized support. The discussion also focuses on the integral nature of customer support as a vital product feature, encouraging engagement and trust-building with customers.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode