The Sales Management. Simplified. Podcast with Mike Weinberg cover image

2 Sales Management Tips and Why Southwest Airlines Should Take the Heart off Their Airplanes

The Sales Management. Simplified. Podcast with Mike Weinberg

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The Heart of Sales: Lessons from Southwest Airlines' Policy Changes

This chapter critiques recent policy changes at Southwest Airlines, highlighting a departure from their core values and the impact on customer trust. The speaker emphasizes the necessity of emotional connections in sales and urges leaders to focus on nurturing relationships with both their teams and clients.

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