2min chapter

Gain Grow Retain cover image

Building Great Marketing Starts with Great Customer Success

Gain Grow Retain

CHAPTER

How to Build a Dark Funnel

A, a, c s team can really help by finding out what influences their customers. What is community like? For me, i define community as a space where people who are not explicitly being paid to do so ange knowledge and information organically. If someone asks a question, let's say the drift customer community, that's a great example of a community that i think is not a community. It sounds simple, but like, sometimes people don't know.

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