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22min chapter
Airbnb CEO Brian Chesky on what founder mode really means
Decoder with Nilay Patel
Navigating Moderation and Authenticity in Airbnb's Model
This chapter analyzes how Airbnb's moderation strategies differ from those of major social media platforms, emphasizing customer expectations for authenticity and control. It discusses the evolution of Airbnb's business model, including the implementation of quality standards and a focus on customer reviews to enhance user experience. The chapter also covers leadership dynamics within Airbnb, advocating for engaged management that fosters collaboration over traditional hierarchical approaches.
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Discover
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