In this episode of the HR Leaders Podcast, we sit down with Michiel van Duin, Chief People Technology, Data and Insights Officer at Novartis to discuss how the company is building a human-centered AI ecosystem that connects people, data, and technology.

Michiel explains how Novartis brings together HR, IT, and corporate strategy to align AI innovation with the company’s long-term workforce and business goals. He shares how the team built an AI governance framework and a dedicated AI and innovation function inside HR, ensuring responsible use of AI while maintaining trust and transparency.

From defining when AI should step in and when a “human-in-the-loop” is essential, to upskilling employees and creating the first “Ask Novartis” AI assistant, Michiel shows how Novartis is making AI practical, ethical, and human.

🎓 In this episode, Michiel discusses:

Deciding where AI ends and the human begins
Developing “Ask Novartis,” the company’s HR AI assistant
Upskilling HR with AI-first capabilities and new hybrid roles
Building AI governance and responsible-use frameworks at Novartis
Partnering across HR, IT, and strategy to align AI with business goals

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