Unified Data and AI: Elevating Telecom Customer Experiences with Soren Marklund, VP of Global Services, Technology Consulting & AI Data Strategy at Ericsson
The Data Cloud Podcast
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Transforming Telecom with Agentic AI
This chapter explores the role of agentic AI in revolutionizing customer interactions in the telecom sector, focusing on accuracy, trust, and explainability. It highlights the evolution of chatbots and their advanced capabilities in understanding user intent, ultimately enhancing customer experience through improved network performance management.
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